Return to Help Index
Shipping and Returns
Terms & Conditions of Sale

Sale and Purchase of Goods

Amaze Me Semi Permanent Make Up Limited (“Seller”) hereby agrees to sell, and You (“Buyer”) hereby agree to purchase, goods of the description and quantity described on the checkout window (“Checkout”) and incorporated herein by this reference (“Goods” or “Product”) on the terms and conditions set forth in this Agreement.

Purchase Price

All prices indicated for products and services available at the Hong Kong Dollars (HKD) currency and are exclusive of delivery charges. Delivery charges as set out in the Shipping section of the Site if applicable.

Description of Products

We will take all reasonable care to ensure that all product details, descriptions, images and prices of products appearing on the online Store and main website are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Online Store and website as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. It is your responsibility to ensure all products purchased are used according to the instructions listed on the website and packaging. If you are in doubt, contact us, we cannot accept responsiblity for harm caused by incorrect use of products purchased.

Purchase Policy

The products and services available on the Site and Online Store are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Acceptance of Order

Our acceptance of your order and the completion of the contract will take place when we have dispatched the goods ordered by you. We may not accept your order if an item you have ordered is out of stock, we are unable to obtain payment authorisation, an error in pricing has occurred, fraudulent activity is suspected by us or violation of any of our Terms and Conditions. Where we are unable to fulfil your order, we will contact you by email.

Order Status

After paid your ordering, our customer services team would send you Order Confirmation email and sent with postage tracking information within 24-72 hours of shipment to follow your order. Please allow International Shipments May take up to 6-12 business days to arrive due to higher restrictions, safe guards, and customs inspections, Orders shipping to internationl countries will be charged actual Hong Kong Speed Post rates.

Customers are responsible for any duties or taxes imposed by their own countries Customs.

Payment Terms

The total amount of the Purchase Price shall be payable in full by Buyer according to the payment due date stated at Checkout. We accept all major credit and debit cards at Pay Pal for online purchases. To pay with PayPal, It's safer, faster and easier, all you need is typing your card details and can check out in a few clicks. All your personal and financial details are protected by Pay Pal privacy and security schemes.

Please note that we will not ship your order until we receive payment from you.

If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery. We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Any portion of the Purchase Price unpaid past thirty (30) days shall be considered overdue. All amounts past due are subject to a late charge of the lesser of one and one-half percent (1 1/2%) per month (being eighteen percent (18%) per annum) or the highest lawful rate. In addition, Seller shall have the right to pursue any remedies available at law or as provided herein and shall be entitled to reimbursement from Buyer for Seller’s costs of collection, including attorney fees, legal fees and costs and disbursements.


Unless otherwise agreed in writing, delivery shall be made in accordance with Seller’s shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller’s standards and practices.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered assigned Shipping method and their prices. We will ship your order shortly after we receive payment from you.

Amaze Me Semi Permanent Make Up Limited cannot offer signature confirmation or other delivery securities for international orders, and we will not be responsible for replacing or refunding lost orders.

International orders are at your own risk.Each country is different on how they impose taxes, import fees, or duties. They could charge taxes if the order exceeds a set amount, charge for everything, or not charge at all. Some countries charge as high as a 50% import tax. These taxes are paid by the receiver (you) not the shipper (Amaze Me Semi Permanent Make Up Limited). Check you import taxes before ordering so there are no surprises.

Each country has its own rules and regulations. Some countries are very lenient and some are very strict. You must know what items are allowed to be imported to your country. Anesthesia’s may be classified as medical products and may require a medical license to be imported. There may be a limit on the quantity allowed before a license is needed. Know your laws. (Usually everything is delivered with no problems).

If the package is returned to us for any reason the original shipping charge will not be refunded.

If An item is missing or never arrived from shipment., please check with Hong Kong Speed Post and provided tracking number , or confirm with shipper that your packages were delivered. If your packages show a status of "delivered", please contact customer service for assistance.

When you have received the wrong product of your placed ordered, please contact customer service within 72 hours of receiving the product.

Returns, Exchanges, and No Refunds Policy

All returns must comply with the return procedure set forth below, by purchased online. All returned items must be in new/unused condition, including the original box, concealed packaging, manuals and accessories (if applicable).

Please inspect your order for accuracy within 7 days of receiving it. If any inaccuracies are found we will rectify them within the timeframe.

Return Policy

No refunds, all sales final, exchanges only.

Due to the nature of the products being sold NO exchanges are allowed after 14 days from the date of shipping, if the product has been opened/used, or if the product has been removed from the concealed packaging (if applicable).

Products delivered (pursuant to orders) are not returnable except by prior agreement or written consent. Returned goods which are not faulty or have not been sent in error will be credited at 90% of original invoice value and must be returned to us in re-saleable condition and within 14 days.

All Books, Video’s (DVD’s), Marketing material, or educational material carries a NO return policy.

We cannot exchange used product or unconcealed packaging.

If a product is returned the original shipping and handling charges are not refundable. Also customer has to responsible to pay the return and resend shipping cost.

All sales are final; refunds are not allowed under any circumstance.

Return Procedure

In order to initiate the return of your merchandise, contact us at for further instructions. Upon acceptance of exchange a return authorization number (RN#) will be issued to you. You will need the RN# along with a copy of your receipt and all original packaging including the original box, concealed packaging, manuals, and accessories to be eligible for the exchange terms listed above.

Disclaimer of Warranty/Limitation of Liability

Seller undertakes no responsibility for the quality of the Goods or that the Goods will be fit for any particular purpose for which Buyer may be buying the Goods, except as otherwise provided in this Agreement, and Seller disclaims all other warranties and conditions, express or implied.

Seller (including its Subsidiaries, Affiliates, Agents or Subcontractors, all of which are referred to herein collectively as the “Seller Affiliates” shall not be liable under any circumstance to buyer or any other party for any special, consequential, incidental or exemplary damages arising out of or in any way connected with the goods or otherwise, including but not limited to damages for lost profits, loss of the goods or any associated equipment, cost of caapital, cost of substitute or replacement equipment, facilities or services, down time, buyer’s time, lost data, or any damages or sums paid by buyer to third parties, even if seller or any seller affiliates has been advised of the possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, negligence, or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise.

Seller disclaims any warranties of non-infringement with respect to the goods and none of seller or any seller or any seller affiliates shall have any duty to defend, indemnify, or hold harmless buyer from and against any or all damages or costs incurred by buyer from and against any or all damages or costs incurred by buyer arising from the infringement of patents or trademarks or violation of copyrights by any of the goods.

In no event shall seller or any seller affiliate liable to buyer or any other party for loss, damage, or injury of any kind or nature arising out of or in connection with these terms and conditions in excess of the net purchase price of the goods actually delivered to and paid for by buyer hereunder.

Seller shall not accept any liability for delay or non-fulfilment of any terms of the contract caused by force majeure or by any industrial dispute, accident, fire, scarcity of material or labour or by any cause not directly within our control.